Effective Date: 01/01/2024
East Plumbing Co. is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website or contact us.
Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Business name (where applicable)
- Property or service address
- Information you provide through our contact forms
- Details relating to your plumbing enquiry or requested services
- Any other information you choose to provide when communicating with us
We may also automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Time spent on our website
- Referral source
- Cookies and website usage data
How We Collect Information
We collect personal information when you:
- Submit a contact or enquiry form
- Request a quote
- Call or email us
- Engage our services
- Subscribe to marketing communications (where available)
- Interact with our website
Some information is collected automatically through cookies and website analytics tools.
Why We Collect Your Information
We collect personal information to:
- Respond to enquiries
- Provide quotes and plumbing services
- Schedule appointments
- Communicate with you regarding your project
- Improve our website and customer experience
- Send updates or marketing communications where you have provided consent
- Meet our legal and regulatory obligations
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may be used to:
- Remember user preferences
- Measure website performance
- Improve website functionality
- Analyse website traffic through services such as Google Analytics
You can disable cookies through your browser settings; however, doing so may affect certain website functionality.
Third-Party Services
We may use trusted third-party providers to help operate our website and business, including services for:
- Website hosting
- Website analytics
- Contact form submissions
- Email communications
- Marketing platforms
These providers may collect or process information on our behalf only for the purposes of providing their services.
Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your personal information to:
- Contractors or service providers assisting us in delivering our services
- Professional advisers
- Technology and website service providers
- Government authorities where required by law
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
While we take appropriate security measures, no method of transmitting information over the internet or storing electronic data is completely secure. As such, we cannot guarantee absolute security.
Access and Correction
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.
To make a request, please contact us using the details below.
Marketing Communications
If you have subscribed to receive marketing communications, you may opt out at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Overseas Disclosure
Some of our website service providers or technology partners may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations. Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
East Plumbing Co
Email: admin@eastplumbingco.com.au
Phone: 03 8905 4957
Website: eastplumbingco.com.au
If you believe your privacy has been breached, please contact us so we can investigate and respond to your concerns promptly.